A family and friends discount is an offer extended to a customer or an employee’s close circle, giving a price reduction on goods or services. This discount is used by businesses to appreciate their shoppers’ family and friends, creating goodwill and strengthening personal connections.

These discounts can also turn those friends and family into advocates for a business, helping to spread positive word-of-mouth and attract new customers.

Key Takeaways 

  • A family and friends discount is an offer given to a customer or an employee’s close circle, giving a price reduction on goods or services. These discounts appreciate a shopper’s or an employee’s family and friends, creating goodwill and strengthening personal connections.
  • The discounts can turn close networks into advocates for the business, helping spread positive word-of-mouth and attract new customers. The offer could be a percentage-off discount, access to an exclusive sales event, or something else that’s more generous than a regular promotion.
  • Immediate family and close friends are usually eligible for the discount, with specific conditions varying by company. Family and friends discounts often require a unique discount code for online use. Businesses might also choose specific days for these discounts to avoid conflicting with peak business times.
  • Discount policies, such as combining with other promotions, depend on the company’s guidelines.

What Is a Family and Friends Discount? An Overview

Family and friends discounts are given to the close networks of customers to show appreciation and foster loyalty. The discounts usually come with specific conditions to balance goodwill and profitability. This can also lead to word-of-mouth promotion, helping the business grow through customer recommendations and endorsements.

The discounts vary from a percentage off the retail price to deals like exclusive access to sales events. Family and friends discounts are generally more generous than standard promotions or public sales so that shoppers feel a higher sense of reward when receiving them.

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Note: Stores sometimes choose specific days when these discounts are available so that they don’t conflict with peak business times. This way, they maintain a balance between rewarding loyal supporters and meeting financial needs.

Common Features

Typical features of family and friends discounts include:

  • Percentage-based offers: commonly between 10-15%, these discounts are enough to be meaningful yet sustainable for the business.
  • Exclusivity: the discounts are usually limited to specific days or events, such as quarterly sales or private shopping evenings.
  • Restrictions: some businesses implement policies like a 30-day rule, where the discount only applies to items that have been in stock for a certain time to preserve product availability and store freshness.
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Tip: Businesses might also offer additional perks, such as special shopping events with refreshments and music to improve the customer experience, making friends and family feel special and appreciated.

Who Qualifies?

Eligibility for family and friends discounts varies by company. Immediate family members such as spouses, children, and parents are usually eligible. Some programs may also extend to the close friends of customers, but this generally involves some restrictions. 

For an employee to use a family and friend discount, they’ll first have to register the people receiving the discount through the company’s internal systems. The procedures are likely at least a bit different from company to company, so ask your HR department for details.

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Note: For example, Hilton’s “Go Hilton” program applies to the family and friends of eligible employees. However, temporary staff who do not work regular schedules are generally not eligible. Each person needs their own Hilton Honors sign-in and password to manage reservations. 

Types of Family and Friends Discounts

Percentage-Based Discounts

A straightforward type where a fixed percentage is deducted from the total purchase price. For instance, a retailer might offer a 20% discount on all items to the friends and family of employees.

Flat-Rate Discounts

Some businesses offer a flat-rate discount, such as $50 off a purchase of $200 or more. This kind of discount is easy to understand and simple to use, making it widely appealing.

Exclusive Sales Events

Some businesses host special sales events exclusively for their employees’ family and friends. These events often have big markdowns on many products and can include extra perks like free shipping or gift wrapping.

Limited-Time Offers

Limited-time offers create urgency, encouraging quick purchases from the friends and family of loyal customers or employees. These discounts are available for a short time, such as just a weekend, making them highly attractive because they’re fleeting. 

Tiered Discounts

These discounts increase in value based on the amount spent. For example, spend $200, get 10% off; spend $400, get 20% off. This encourages larger purchases and provides flexibility for shoppers with different budgets.

Benefits of Family and Friends Discounts

🛍️ Benefits for Shoppers

  • Money savings: these discounts are often better than standard promotions, helping shoppers get more value for their money.
  • Exclusive access: family and friends discounts can provide access to exclusive sales events and limited-time offers unavailable to the general public. This exclusivity adds an appeal that makes shoppers feel special and valued.
  • Better shopping experience: many family and friends events include additional perks such as free shipping, gift wrapping, or early access to new product launches.

🏢 Benefits for Businesses

  • Employee morale: family and friends discounts improve employee morale and job satisfaction. Employees appreciate extending benefits to their loved ones, fostering a positive work environment.
  • Customer loyalty: businesses can strengthen customer loyalty with attractive offers to their most dedicated patrons and their social circles. This translates into repeat business and long-term customer relationships.
  • Word-of-mouth marketing: happy customers share their positive experiences with their networks. Family and friends discounts create great word-of-mouth marketing, helping businesses reach new potential customers.
  • Increased sales: even though discounts reduce margins on individual items, they can drive higher overall sales volume.

How to Get Family and Friends Discounts

  • Employee connections: if you know someone who works at a company offering these discounts, check if they can give you a special code or invite you to a private sale event.
  • Loyalty programs: join loyalty programs or subscribe to newsletters from your favorite retailers. Loyal customers can receive invitations to exclusive family and friends sales.
  • Social media: follow brands on social media platforms as they could announce special family and friends events.
  • Special promotions: during certain times of the year, like holidays or anniversary events, businesses may have broader family and friends discounts.

Family & Friends Discount FAQs

How Do I Qualify for Family and Friends Discounts?

You need to be a relative or close friend of an employee at a company offering such discounts. Some businesses also allow loyal customers to access these deals through exclusive promotional events, letting them extend such discounts too.

Are Family and Friends Discounts Better Than Regular Discounts?

Often, yes. Family and friends discounts tend to be more generous and come with extra perks, such as exclusive access to sales events and early product releases.

How Often Are Family and Friends Discounts Offered?

The frequency varies by company. Some businesses offer these discounts annually, while others provide them multiple times a year during key shopping seasons.

Can I Combine Family and Friends Discounts with Other Promotions?

This depends on the company’s policy. Some businesses may allow you to combine these discounts with other promotions, while others may have restrictions.

Do I Need a Special Code to Use a Family and Friends Discount Online?

In most cases, yes. You’ll typically need a unique discount code or voucher provided by your friend/family member to use the discount during online checkouts. It will likely be similar to how you’d use a regular coupon code.

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